Frequently Asked Questions


How do I make reservations?

Just call or text us at 435-680-6666. We will assist you with making reservations for daycare, boarding or bathing. A credit card and/or deposit  is required to guarantee your boarding and daycare reservations. Click Here for our payment and cancellation policy.

What does Cage-Free Pet Care mean?
Just that! On the Spot Play & Stay offers boarding, daycare and bathing services free of kennels or cages. Dogs are welcome to play, nap or hang out all day. We do kennel or separate pets at meal time and sleep time.

What are some reasons pets may be kenneled at your facility?

 Although most dogs love our cage-free atmosphere... it is not ideal for all pets.
Pets that are not spayed or neutered (under 1 year old) may be kenneled if needed. Some other reasons pets may be kenneled are:

  • Displaying any signs of illness
  • Aggressive Behavior
  • For Safety
  • To properly dry after bathing

What is a typical day for dogs boarding at your facility?

Or boarding service includes a fun filled day in doggy daycare. Our play day begins at approximately 7:00am. The play yards are secure and safe. There is plenty of opportunity for activity with wading pools, climbing and agility toys, shade and sunshine. The yard is big enough for your dog to run and play. Our care givers also promote proper social skills between other dogs and people. We have Naptime each day from 12:00pm to 2:00pm. During this time your dog will nap in their assigned kennel or space. We feed lunch at this time if needed. Play time in the yard begins again at 2:00 pm. Dinner is served at approximately 6:00 pm and dogs are separated in their assigned kennels again . After dinner your pet is free to  hang out until they are tucked in for the night.

Can my pet be kenneled if requested?
Your dog will be assigned their own indoor area or kennel if they are boarding overnight with us. They may return to their kennel when needed however,  we do not offer "Kennel Only" boarding. Your dog will be interacting in a free-play environment. Please let us know in advance if your dog is a good fit for free-play.

Our Daycare service is cage-free and primarily outdoors - dog's are not assigned their own kennel. 

Do you separate large from small dogs?

Yes, each has their own daycare and play yard. We have several outside yards so we also have the capability to separate dogs into other play groups such as puppies and seniors when appropriate.

What Vaccinations do you require?
We require that all of our canine friends be current on their DHPP, Rabies, and Bordetella vaccines. Our feline friends are required to be current on their rabies and FVRCP(P) vaccines. Please have these records available to us no later than your check-in time.

Can you give my pet his/her needed vaccinations?
We are happy to administer the Bordetella and the DHPP vaccinations at a low cost. The Rabies vaccination is only available through a veterinarian. We are happy to give you a referral to a vet in the area. Remember that if your pet is overdue for a vaccine, it is best to have the vaccine done at least 1 week prior to boarding so it has time to take full effect.

Can my pet stay at your facility if his/her immunizations are not current?
We do not allow any pet to be boarded or attend daycare without verification that all required immunizations are up to date.

Can you administer medications to my pets during their stay with you?
Yes. Our staff has been properly trained to give a variety of medications. Please make sure that the medication is clearly labeled with legible directions for use so we can ensure these medications are given correctly. There may be a small charge to administer some types of medications. 

Can my dog be boarded or attend doggy daycare if he/she is not spayed or neutered?
We are not able to accommodate pets over the age of 1 year that are not spayed or neutered. If your pet is under the age of 1-we will consider this on a case by case basis. Please call us to discuss the details.

Can I reserve boarding daycare or bathing online?
 We do not take reservations or appointments online. 

Do I need to make an appointment or call ahead to bring my dog to daycare?
We are usually available On the Spot for doggie daycare and we love drop in's .   However, there may be times that our facility fills up. We strongly recommend calling ahead or making reservations for all of our services.

What items do I need to bring with my dog for boarding?
We supply everything your pet needs to have a fun and comfortable stay with us- However;  we recommend that you bring your pet's food so they can remain on their own diet. On the Spot can not be responsible for items left at our facility.

What time can I drop off or pick my pet up for boarding or daycare?

You may drop off or pick your pet up for doggie daycare between 8:00 am- 5:30 pm weekdays  and 9:00 am -4:30 pm Saturday's

You may check your pet in for overnight boarding anytime between 8:00 am- 5:30 pm weekdays and 9:00 am -4:30 pm Saturday's

Seasonal Sunday hours may be available. Please inquire. 

Check out time for boarding is by 12:00 noon on your scheduled pick-up day.  You are welcome to schedule an extended day pick-up for anytime before 5:30pm  for an additional  $15. 

If you have employees at the facility - then why can't I pick my pet up or drop them off before or after office hours?

Employees are often here outside of office/pick-up and drop-off hours to feed, tend to and care for the pets. For the safety and security of the pets,  employees are not permitted to open the doors for any reason before or after office hours. 

Do you require a temperament test before my dog can stay with you?

We do not require a temperament test. We have several areas for your pets to play. They may be separated from another pet if their personalities just don’t mesh. Your pet will be kenneled and you will be called to pick him/her up if he or she shows signs of aggression.


What type of Grooming Services do you offer?

We offer simple grooming services such as Bath and Brush as well as "De-Shedding" services. We also offer nail trim and file. A self -Serve wash station is also available during our regular office hours. We do not have a "Full Service" Grooming salon. We are not able to offer any type of fur trimming or cutting. 

Do I need to book grooming appointments in advance?
We’re happy to take walk-ins when we have availability. However; our grooming appointments are in high demand . Booking an appointment for a grooming service ahead of time is highly recommended.

Will my pet be kenneled before/after the groom?
Our grooming service is also Cage-free. Your pet may spend a few minutes in a drying kennel.  Aggressive pets or pets that don’t get along well with others may be kenneled. Pets may be kenneled upon owner’s request.

Can I stay and watch my pet being groomed?
In most cases, if your pet can see you, this usually leads to the pet trying to be with you and can result in a dangerous condition. The groomer is working with sharp tools and looks to avoid additional stress and excitement. Pet parents are welcome to wait in our lobby while their pets are being groomed. (Free wi-fi is available). For the safety of all pets and owners we cannot allow Pet Parents to assist with grooming or to stay in the grooming or bathing areas.

Can my pet be sedated for a grooming session?
We cannot sedate pets. If your pet needs sedation please advise your vet. He/She can suggest a sedative or something for relaxation. If a sedative is prescribed by your vet, it will need to be administered by you – prior to your appointment. An extra fee may be charged to groom a pet that has been sedated. Pets who have been sedated are not permitted to participate in daycare.

How long does a grooming appointment take?

​Grooming appointment times will vary depending on several factors including: the breed, size, coat condition, and the behavior of your pet. We generally ask for about 2 hours to complete the bathing process for your pet. We do offer Doggy daycare as an add-on service to grooming appointments